XC-Host — Support Blog

I was going to post this before I left but I made the stupid mistake of upgrading wordpress on godaddy. The admin panel was all messed up and I could not post. So what I did was contact my good friend Robbie L. and ask if he could hook me up with some hosting. I don’t need much 20mb is more than enough just for text.

Just set everything up now and got to posting this. I’m currently in Ft. Lauderdale, Florida for a business trip that ends tomorrow lol. We head back to Toronto in the afternoon so things will be slow support wise..

Will post when I get back to Toronto.

– JoeM

Last night I moved over the remaining clients and the old server is no longer in my possession. I thought it would be weird having all the sites I host in Ireland but it’s not. There are some changes though.

If you have an ssh account the port is 1970 not 22 and all ports are blocked by default unless I open them to name a few..

That’s all for now!

– JoeM

Not sure if anyone noticed the 30 minute or so “why is my site so slow” problems.. Had an account on the server that was getting spammed with comments. Caused spamd to die (thats what initailly got my attention). Then I stopped apache (httpd) to prevent damage. Mysql died around the same time..
In short all is well again.. Sorry for the service interruption.

– JoeM

Just a heads up, I’ll be out of the province from June 14th – the 17th. Going to BC for a conference. Then on June 24th – 29th I’ll be in Florida. If you need help with anything during these times please send in a support ticket. http://www.xc-host.com/?page=support I will try to get back to you as soon as I can.

If you live in these provinces / states and would like to meet please email me for more info..

– JoeM

After the latest incident I feel that it is better to host this informative blog on another server. Luckily I have free hosting with godaddy (comes with every domain apparently). So I bought this domain for $1.19 and got the free ad supported hosting as well. My original notion was to have this all setup on friday when I purchased the domain but only got around to completing it now. I’ve set all the old urls to go to this one.

I have one reseller left to move over. Will be emailing him again shortly. Then on Tuesday I transfer the remaining accounts and remove everything on the old server and it’s all done!

If you are currently experiencing problems with your websites please email me (joem [at] xc-host [dot] com) or post a comment asap. I only have the old server until Wednesday June 10th @ 11:59pm.

– JoeM

June 5, 2009 @ 12:45pm
Having some more problems for those of you on the new Ireland server.
For some reason @ around 11am the server was unresponsive (not down) cpu usage was + 150 and spamd kept failing. Still unsure what the cause was of this but I’m looking and the techs are working on it. Screenshot can be seen here

Apache (httpd) is still down. It refuses to come online via whm (web host manager) or ssh. Techs have been made aware of this. If in another 4 minutes my Ireland friend will be contacting them directly over the phone. I’ve updated the ticket with all the information I have.

June 5, 2009 @ 4:14pm
Apache (httpd) is unfortunately still down. We have the main tech working on this problem right now. I took a stab at it earlier but google and my own knowledge couldn’t solve the problem.
This should be solved soon…

5:17pm
Setup the blog over here @ godaddy (free account). Just makes it easier for me to update everyone. There is however one downside. The style sheets do not load properly for the admin panel so it looks like garbage. It might be that I’m using 2.8beta2 but it shouldn’t matter. All files appear to be uploaded.
More updates as I get them.

7pm

Websites are back. From the tech: “The problem was most likely caused by a cPanel automatic update which had conflicts with an existing Centos RPM.” They worked with cPanel to solve the issue.

11pm

I noticed that all the websites show the default cPanel page. Techs had to rebuild the httpd.conf. All is solved!

– JoeM