XC-Host — Support Blog

This morning I received an email from cPanel saying there we some problems with the main hard drive /dev/sda.
From the email:
“S.M.A.R.T Errors on /dev/sda
From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sda
ATA Error Count: 12 (device log contains only the most recent five errors)
Error 12 occurred at disk power-on lifetime: 60 hours (2 days + 12 hours)
Error 11 occurred at disk power-on lifetime: 59 hours (2 days + 11 hours)
Error 10 occurred at disk power-on lifetime: 59 hours (2 days + 11 hours)
Error 9 occurred at disk power-on lifetime: 59 hours (2 days + 11 hours)
Error 8 occurred at disk power-on lifetime: 58 hours (2 days + 10 hours)
—-END /dev/sda–”

I opened a ticket @ the support center. I was told that these were most likely false positives. And to run the smartctl long test.

I ran the long and short test here are the results:
“smartctl -l selftest /dev/sda
smartctl version 5.38 [i686-redhat-linux-gnu] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/

=== START OF READ SMART DATA SECTION ===
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Conveyance offline Completed: electrical failure 90% 74 -
# 2 Extended offline Completed: electrical failure 90% 72 -”

Replied to the email from Artyom and just got this response a couple minutes ago:
“Hello Joe,

The hard disk needs to be replaced.

Thank you,
Mike
AYK Helpdesk”.

To keep things short, the drive cannot be cloned “too risky”. They will replace it tonight. I am getting backups going right now. So please if you can do not modify any of your sites.
I do not know when the server will be going down but I will keep you informed. More to come.

EDIT1 @ 9:26pm — Email has been sent to techs. For them to continue. I have tarballed the entire /home directory and copied into the /backups hard drive.

EDIT2 @ 10:12pm — Still waiting for an eta. Once the server goes offline please check dextra.ws/xc.html for updates.
– JoeM