XC-Host — Support Blog

First off I want to apologize again for all the downtime. If you’ve been following http://dextra.ws/xc.html then you know all the problems that started on saturday @ 11am. First I thought someones site had brought down the server. Then when it went down 2 more times I thought it was a hardware issue. Techs checked that and came to the conclusion that it wasn’t that. They thought it was something I had installed a couple days ago. I removed it to be best of my ability and the crashes still occured. After it crashed the 8th time. My options were to either see if I could fix it or do an os reload. I opted for the os reload. It took about 8 hours and I finally this morning found out that the os reload went okay but the server was still acting up like before. So it was not the thing I installed after all… The server has since been replaced with new hardware (same speeds and such). I have started restoring accounts. At the moment of posting the first wave is about halfway. The letter we are on now is “m”.
After the first wave is done I will do all the other accounts. If you contact me via email ore msn I can tell you when your accounts restored or anything else you might want to know.. I am also available via email: joem [at] xc-host [dot] com.

EDIT1: First wave of transfers is complete. The second and final wave has started.
EDIT2: Second wave is 80% complete. If any of your accounts have problems please submit a ticket over @ http://www.xc-host.com?page=support
EDIT3: All accounts have been restored. If you have any problems please fill out the support form via the link in edit2.

Thank you for your patience during these circumstances.

– JoeM