XC-Host — Support Blog

It looks like at roughly 8pm est the server went down. I got an instant message from a client saying that his email was down. So I proceeded to go to my server status page and noticed that it wasn’t loading. I tried ssh’ing in and it timed out. So now I was like just f*cking great. Just as I get a support ticket ready to be sent in the client that im’ed me earlier said “oh wait it’s back”. I reloaded my server status page and sure enough it was but the uptime was back to 0.
Had a good 23 day run

Here’s what happened:

Severe storm cells came through North Georgia Region this evening. AtlantaNAP experienced an over current fault outage on one of our 2 main feeds. The feed is the original feed that has the most load currently connected to it. The amount of systems connected to the load is the amount of lightning and over current that will try to be passed to the system – i.e. if you don’t have very much load on it – like our new feed is currently only at 1/6th load – then current does not try to flow to it very much. Our first system is currently at 65% load so it tried to absorb much more of the lightning strike than the other one and hence the main breaker going into over current fault.

I have spoken with all of our key electrical engineers associated with the building at this point. According to Georgia power / our PSSI and Cummins engineers – we likely took a lightning strike to the utility very near the facility which caused an over current fault on our main incoming breaker on our first set of switchgear. The breaker is designed to trip in the event of this kind of fault to protect the gear (your computers) inside the building from being burned up by the lightning strike.

I am glad no equipment was destroyed.

No one else has said anything about the outage to me so this is just an fyi.

– JoeM